I am a long time member of Steam, and so when I contacted them about someone stealing my CD-key (and gave them photographic evidence), they don't give me the games back. Instead, get this, they give me the person who stole my game's account and say "use their account, that's what they get for breaching our terms of service", can you believe this? Now they expect me to lose everything, and pretend to be some CD-key stealer in Massachusetts!